I am not into Twitter. I am only quasi into Facebook.
However, I email regularly. I receive emails all day. It’s no exaggeration to say that I get over 100 emails a day. And that is my personal account.
Sure plenty of them, even the majority are junk emails. No, I don’t need a daily reminder of the sales at Hanes, Jos. A. Bank, and Lands End.
However, there are a number of emails that come through every day that matter. Business, personal. Whatever.
As you can gather, I have come to rely on my email very much.
And why not rely on email?
You can access it from anywhere. You can communicate via email with people anytime and all over the world. Instantly. (By the way, I once received a telegram. It was pretty cool to receive a crinkly piece of paper with a message on it. )
Sure, I know grammar rules are often overlooked which is hard for this English teacher. I realize that there is a breakdown in formality when communicating via email. Tone is difficult to convey other than via use of smiley faces.
I still take email.
So, why do I come to espouse the value of this efficient and effective modern form of communication?
Because one day last week I lost access to my incoming email. And it was an ugly scene.
Let me tell you what I was expecting that day.
- Information from a source on an article I was writing.
- Instructions from an editor of a proposed article.
- Holiday greetings from friends and family.
- A yes/no on a proposed meeting.
This was important to me. Not earth shattering, life changing, or career ending. Just important.
So, I called my email carrier. I was on the phone for over an hour and a half, was put on hold multiple times, and was bounced around to so many different people/departments that a basketball would have gone flat from all the activity
Ultimately, the problem was discovered. Let me tell you what it was. They were unable to collect payment via my credit card.
I have had the same email address and credit card for years. And never had a problem. However, now for some reason they had the wrong number.
Huh? Why? Of course, no one had a clue.
Saturday night, after a three day holiday, I was once again looking to check my email. I was expecting hundreds of email messages.
Instead, I found 0. It took all the calm I had stored up over the holiday for me to not scream and slam whatever was within arm’s reach.
Another 45 minutes of calls to my email carriers. And I spoke to someone who was competent and seemed to truly understand the problem. I was able to see the email that had been sent to me over the last three days.
I was happy.
And then I wasn’t. My folders were no more. My sent email was no more. My contacts were no more.
It was as if I had a new account.
So, back to the phones I went. Uggh. So much for quick and modern conveniences.
I wonder if this sort of thing ever happened on the pony express.